Salon Policies

Children & Guests Policy

To maintain a safe, hygienic, and focused treatment environment, children and guests are not permitted in the treatment room.

Treatments require precision, concentration, and the use of specialised equipment; therefore, it is essential that no distractions are present.
For health and safety reasons, and to ensure the highest standard of service, clients must attend their appointments alone.
If you arrive accompanied by a child or guest, your appointment may need to be rescheduled, and the cancellation policy will apply.

Thank you for your understanding and cooperation in maintaining a professional and safe environment for all clients.

Service Adjustment & Satisfaction Policy

At Annie Foffano SPMU & Skin, client satisfaction is of the utmost importance. Every effort is made to ensure you are delighted with your treatment and results.

Service Adjustments

If you have any concerns about your treatment or results, please contact Annie Foffano SPMU & Skin within 7 days of your appointment.
Where appropriate, a follow-up or adjustment appointment may be offered at no additional cost, provided the concern is directly related to the original treatment and has been assessed as valid by the artist.
Adjustment appointments must be completed within a reasonable timeframe, as advised by the artist.

Satisfaction & Limitations

Results can vary from client to client due to individual skin types, lifestyle factors, and aftercare compliance. While every effort is made to achieve the best possible outcome, no specific result can be guaranteed.
Refunds are not offered for completed treatments, as the time, products, and expertise have been provided.
Any dissatisfaction should be raised respectfully and professionally so that it can be addressed promptly.

Follow-Up Appointments

Some treatments may require a follow-up session to achieve the desired result. These will be discussed during your consultation and are charged as per the treatment guidelines unless otherwise stated.

Refund & Returns Policy (Products)

At Annie Foffano SPMU & Skin, we take great care to ensure all products are of the highest quality and meet professional standards. Please read the following policy regarding product refunds and returns.

Refunds

Refunds are not offered for change of mind once a product has been purchased unless unopened and in resalable condition.
Refunds or replacements will only be considered if a product is found to be faulty, damaged, or defective at the time of purchase.
To be eligible, you must notify Annie Foffano SPMU & Skin within 14 days of purchase and provide proof of purchase.

Returns

Products may only be returned if they are unused, unopened, and in their original packaging.
Due to hygiene and safety regulations, skincare, cosmetics, and beauty products cannot be returned or exchanged once opened or used.
If a return is approved, you will be advised on how to return the product safely for inspection or replacement.

Faulty or Damaged Items

If an item is received faulty or damaged, please contact Annie Foffano SPMU & Skin immediately with photos and details of the issue.
A replacement or refund will be issued once the product has been reviewed and confirmed as faulty or damaged.

Proof of Purchase

A valid receipt or order confirmation is required for all refund or return requests.
Refunds, where approved, will be processed to the original method of payment within a reasonable timeframe.

Exclusions

No refunds or returns will be accepted for:
- Products damaged due to misuse or neglect.
- Opened or used skincare or treatment products.
- Gift vouchers or promotional items.

Health, Safety & Hygiene Policy

At Annie Foffano SPMU & Skin, the health, safety, and wellbeing of all clients and staff are of the highest priority. The studio operates to the highest standards of hygiene, professionalism, and infection control to ensure a safe and comfortable environment for every treatment.

Health & Safety Standards

All treatments are carried out in full compliance with local health and safety regulations.
Equipment, tools, and work surfaces are sanitised and disinfected before and after each client.
Single-use, disposable products (such as needles, applicators, and gloves) are used wherever possible to prevent cross-contamination.
All staff are fully trained in health, safety, and infection control procedures and maintain up-to-date certification where required.
Fire safety measures, first aid provisions, and emergency procedures are in place and reviewed regularly.

Client Responsibilities

Clients must complete a medical and consent form prior to treatment to ensure safety and suitability.
It is the client’s responsibility to disclose any medical conditions, allergies, or recent treatments that may affect their service.
Clients who are unwell, have infections, or contagious conditions may be asked to reschedule their appointment to protect the health of others.

Hygiene Practices

Hands are washed and sanitised before and after every treatment.
All linens, towels, and disposable materials are changed after each client.
The treatment area is cleaned and disinfected between appointments.
Waste, including sharps and disposables, is disposed of safely in accordance with health authority regulations.

Infection Control

Annie Foffano SPMU & Skin adheres to strict infection control standards to minimise risk of cross-contamination.
Tools and reusable equipment are sterilised using approved medical-grade disinfectants or autoclave procedures where applicable.
Masks, gloves, and protective equipment are worn during treatments where necessary to maintain hygiene and safety.

COVID-19 and Communicable Illnesses

Enhanced cleaning, ventilation, and hygiene measures remain in place to reduce the spread of illness.
Clients are encouraged to reschedule if they are unwell or have been exposed to a contagious condition.

Consultation & Patch Test Policy

At Annie Foffano SPMU & Skin, client safety and suitability are paramount. To ensure every treatment is appropriate, safe, and effective, all clients are required to complete a consultation form and undergo patch testing as outlined below.

Consultation Requirements

A consultation form must be completed before every treatment, regardless of whether you have attended previously.
This ensures that all personal details, medical information, and consent are up to date for your safety.
Clients must disclose all relevant information, including any medical conditions, allergies, medications, or recent treatments, that may affect their procedure.
Failure to disclose relevant information may result in treatment being declined or delayed.

Patch Test Requirements

A patch test is required a minimum of 48 hours prior to any treatment that involves pigments, tints, or products that could cause an allergic reaction, unless otherwise stated.
Patch tests are mandatory for all new clients and must be repeated:
- Every 6 months, or
- Following any medical or medication changes, or
- If a different product or formula is used.
If a client fails to attend or complete a patch test within the required timeframe, the treatment cannot proceed, and the cancellation policy will apply.

Patch Test Procedure

A small area of skin (typically behind the ear or on the inner arm) will be lightly scratched with a sterile, single-use lancet, and a small amount of the relevant pigment will be inserted into the surface layer of the skin.
The area should be left undisturbed for 48 hours and monitored for any signs of redness, itching, swelling, or irritation.
If any reaction occurs, clients must inform Annie Foffano SPMU & Skin immediately, and the treatment will not proceed.

Ongoing Safety

Your health and safety are always the top priority. Annie Foffano SPMU & Skin reserves the right to request additional patch tests or updated consultation forms at any time if deemed necessary.
Clients who refuse a consultation or patch test will not be eligible to receive treatment.

Age Policy

At Annie Foffano SPMU & Skin, client safety and compliance with legal and insurance regulations are of the highest importance.

The minimum age for all treatments is 18 years old.
Proof of age may be requested in the form of valid photo identification (such as a passport, driving licence, or official ID card).
Treatments will not be performed on anyone under the age of 18, under any circumstances, even with parental consent.
Clients who are unable to provide valid identification upon request will be asked to reschedule their appointment, and the cancellation policy will apply.

This policy is in place to ensure that all clients are legally eligible to receive treatment and that Annie Foffano SPMU & Skin remains fully compliant with professional, ethical, and insurance standards.

Photography & Social Media Policy

At Annie Foffano SPMU & Skin, client confidentiality, comfort, and professionalism are always prioritised. Photography and social media are used carefully to document treatments, showcase professional results, and promote the quality of services provided.

Photography

Photographs may be taken before, during, and after treatments to record progress and results.
These images form part of your confidential treatment record to monitor outcomes and maintain service quality.
All photographs are stored securely and handled in compliance with data protection and privacy regulations.

Client Consent

Images will only be used for marketing, training, or social media purposes with the client’s explicit written consent.
Clients have the right to decline photography or the use of their images for promotional purposes without it affecting their treatment.
Consent is obtained during the consultation process and can be withdrawn at any time by providing written notice.

Social Media Use

With consent, treatment images may be shared on Annie Foffano SPMU & Skin’s official social media platforms and marketing materials to demonstrate professional work and results.
Images will always be used respectfully and will never include personal or identifying information without permission.
Annie Foffano SPMU & Skin reserves the right to edit, remove, or decline to share any content to maintain professionalism and brand integrity.

Client Content Sharing

Clients are welcome and encouraged to share their treatment experiences on social media and tag @AnnieFoffanoSPMU.Skin (or the relevant business account).
To ensure an accurate representation of professional work, clients are kindly asked not to alter, filter, or edit images in a way that misrepresents treatment results.
Annie Foffano SPMU & Skin reserves the right to request the removal or amendment of any shared content that may be misleading, defamatory, or inconsistent with brand standards.
Positive, respectful engagement is always appreciated and helps to maintain a professional and supportive online community.

Confidentiality

Client confidentiality is always respected. No images, personal details, or identifying information will ever be shared without the client’s written consent.
All photographic and client data are managed in accordance with GDPR and data protection laws.

Promotion Policy

At Annie Foffano SPMU & Skin, promotional offers are occasionally provided as a gesture of appreciation to clients and to introduce new services or products. All promotions are managed fairly, transparently, and in accordance with professional and ethical standards.

General Terms

Promotional offers are available for a limited time only and are subject to change or withdrawal without prior notice.
All promotions are non-transferable and have no cash value.
Promotions cannot be combined with any other discounts, loyalty rewards, gift vouchers, or offers unless explicitly stated.
Promotions are valid only for the specified treatment(s) and must be redeemed within the stated timeframe.

Eligibility

Promotions are open to clients aged 18 and over.
Annie Foffano SPMU & Skin reserves the right to verify client eligibility before confirming a promotional booking.
Some offers may be limited to new clients or one use per person, depending on the promotion details.

Booking & Deposits

Standard Booking & Deposits and Cancellation Policies apply to all promotional appointments.
Deposits paid toward promotional treatments are non-refundable but may be transferred once if rescheduled with the required notice period.

Treatment Restrictions

Promotions apply only to the treatments and dates advertised.
No substitutions or exchanges are permitted.
Promotional treatments are subject to consultation and patch testing requirements, where applicable.
Annie Foffano SPMU & Skin reserves the right to refuse treatment if a client is not a suitable candidate or fails to meet consultation or safety requirements.

Social Media Promotions

Social media giveaways, discounts, or competitions run via official Annie Foffano SPMU & Skin channels will include specific terms and conditions outlining entry criteria, deadlines, and prize details.
Winners will be contacted directly via official business communication channels only.
Prizes or complimentary treatments are non-transferable and cannot be exchanged for cash or alternative services.

Right to Amend or Withdraw

Annie Foffano SPMU & Skin reserves the right to amend, extend, or withdraw any promotion at any time without liability.
Any misuse or attempt to manipulate promotional offers may result in refusal of service or disqualification from future promotions.

Privacy & Data Protection Policy

At Annie Foffano SPMU & Skin, your privacy is taken very seriously. This policy outlines how your personal information is collected, used, stored, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information Collected

The following information may be collected from clients:

Personal details such as name, address, contact information, and date of birth.
Medical and health information relevant to your treatment (e.g. allergies, medications, or medical history).
Consultation and consent forms, treatment notes, and patch test records.
Payment information (processed securely via approved payment systems).
Photographs taken before, during, or after treatments (with your consent).

2. Purpose of Data Collection

Your information is collected and processed to:

Ensure your treatment safety and suitability.
Maintain accurate treatment and client records.
Provide professional and personalised services.
Comply with legal, insurance, and health regulations.
Send appointment confirmations, reminders, or relevant aftercare information.

Personal data is used only for legitimate business purposes and will never be sold, shared, or distributed to third parties without your consent, unless required by law.

3. Storage & Security

All client records are stored securely, either in locked files or encrypted digital systems.
Access is restricted to authorised personnel only.
Data is retained for the minimum period required by insurance and legal obligations (typically 7 years after the last treatment).
Once no longer required, data is securely deleted or destroyed.

4. Photographs & Marketing

Photographs taken for treatment documentation are stored securely as part of your client record.
Images will only be used for marketing or social media purposes with your explicit written consent.
You may withdraw consent for marketing use at any time by providing written notice.

5. Your Rights

Under data protection laws, you have the right to:

Request access to the personal data held about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Withdraw consent for marketing or photography at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

6. Data Sharing

Your data may be shared only where necessary with:

Insurance providers, for compliance and claim purposes.
Legal or regulatory bodies, where required by law.
Professional service providers (e.g., booking systems or payment processors) that meet GDPR standards.

These third parties are carefully selected and bound by confidentiality and data protection agreements.

7. Contact Information

If you have any questions or wish to exercise your rights regarding your personal data, please contact:

Annie Foffano SPMU & Skin
Email: annie@anniefoffanospmu.skin
Phone: 0044 - (0) 7438 979715

Address: Suite 5, Marlborough House,

26 High Street,

Swindon,

SN1 3EP