Booking & Deposits Policy

At Annie Foffano SPMU & Skin, all bookings require a 50% deposit to secure your appointment date and time. This deposit will be deducted from the total cost of your treatment on the day of your appointment.

Booking Procedure

• A 50% deposit is required at the time of booking to confirm your appointment.

• Appointments are not secured until the deposit has been received.

• Deposits can be made via the accepted payment methods (e.g., bank transfer, online payment link, or in-person).

• Once payment is received, you will receive a booking confirmation with your appointment details.

Rescheduling & Cancellations

• You may reschedule your appointment with at least 48 hours’ notice without losing your deposit.

• Cancellations made within 48 hours of your appointment or failure to attend (no-shows) will incur the full treatment charge.

• In these cases, the 50% deposit will be retained and the remaining 50% balance must be paid before any future appointments can be booked.

Medical or Emergency Cancellations

• I understand that unexpected situations can arise. If you are unable to attend due to illness, a medical emergency, or other exceptional circumstances, please contact me as soon as possible.

• In genuine cases, at the discretion of Annie Foffano SPMU & Skin, your deposit may be transferred to a future appointment rather than forfeited.

• Supporting evidence (such as a medical note) may be requested to validate the exception.

Late Arrivals

• Please arrive on time for your appointment. Late arrivals (15 minutes or more) may result in a shortened treatment or rescheduling, depending on availability, and may still be subject to full charges.

Refunds

• Deposits are non-refundable, except in exceptional circumstances at the discretion of Annie Foffano SPMU & Skin.

• If Annie Foffano SPMU & Skin must cancel or reschedule your appointment, your deposit will be transferred to a new date or refunded if preferred.

Final Payment

• The remaining balance is due on the day of your appointment and can be paid via the accepted payment methods.